Last updated: 10 October 2026

At Brazilian Products, we want you to shop with confidence. If an item is unsuitable, arrives damaged, or does not match your order, please contact us so we can help.

This policy applies to purchases from www.brazilianproducts.com, owned and operated by Patrick Carpen. We currently deliver to Guyana only.

Returns contact: returns@brazilianproducts.com

1. Our 30-Day Return Offer

You may request a return of an eligible item within 30 calendar days after delivery, including where you change your mind or select an unsuitable size.

Please notify us within that period. After we provide return instructions, you have 14 calendar days to hand over or dispatch the item, unless we agree otherwise. A delay on our part in providing instructions will not cause you to lose eligibility.

The conditions for this voluntary return offer are explained below.

The 30-day period does not limit your legal rights concerning faulty, unsafe, damaged, or materially misdescribed goods, or any applicable statutory cancellation or warranty rights. These rights may continue beyond 30 days. Where mandatory law gives you stronger rights or requires an earlier remedy, those requirements take priority.

2. How to Request a Return

Email returns@brazilianproducts.com with:

• Your name and order number, or another means of identifying the purchase.
• The item you wish to return.
• Whether you would prefer a refund or an exchange.
• A brief explanation of the request.
• Photographs of any damage, incorrect item, or visible fault, where reasonably possible.

An order confirmation, receipt, or other reliable proof of purchase can help us locate the transaction. Please do not send complete card details.

Photographs help us assess problems quickly, but an unboxing video is not required. If you cannot provide photographs, contact us so we can arrange another reasonable way to assess the issue.

We will explain the next steps and provide return instructions. Contacting us first helps ensure your item reaches the correct location; it does not make statutory rights dependent on discretionary approval.

Please do not send returns directly to the manufacturer or to our Brazilian business address unless we expressly arrange this with you.

3. Returns in Georgetown, Guyana

We will provide a designated return location in Georgetown, Guyana. When you contact us, we will supply the address, receiving arrangements, and any reference needed to identify your return.

You may deliver the item yourself or use a suitable courier, subject to the arrangements provided. Please obtain a handover receipt or retain proof of dispatch.

For heavy or bulky machinery, contact us before arranging transport. We will coordinate a suitable return or inspection method, including collection where appropriate.

We will not require you to arrange an international shipment to Brazil as the standard return procedure.

4. Conditions for Change-of-Mind Returns

For our voluntary 30-day offer, items must be returned in their original supplied condition, complete, and suitable for resale. They must not have been used beyond reasonable inspection, damaged, altered, or improperly stored.

Please include the original product packaging, labels, accessories, manuals, and any other components supplied with the item. You may open ordinary outer packaging carefully to inspect an item, subject to the hygiene conditions below.

You do not need to retain the original delivery carton, provided the item is securely protected during return transport.

The following product-specific conditions apply to voluntary returns.

Clothing

Clothing may be carefully tried on indoors to assess fit, as you would in a shop. It must remain unworn beyond this fitting, unwashed, unaltered, and free from stains, makeup, strong fragrances, smoke, pet hair, or other signs of use.

Original product tags should remain attached. Where clothing has a hygiene seal or protective liner, it must remain intact.

Cosmetics

For hygiene and product-integrity reasons, voluntary change-of-mind returns of cosmetics must be unused, unopened, and in their original packaging, with any protective seals intact.

Opening an outer shipping carton does not make an otherwise sealed cosmetic product ineligible.

If a cosmetic product arrives leaking, damaged, expired, incorrectly supplied, or potentially unsafe, contact us under Section 5. The unopened-product condition does not prevent a valid claim about such a problem.

Machinery

Machinery must be unused, complete, and undamaged for a voluntary change-of-mind return. It must not have been installed, commissioned, operated, modified, or filled with fuel, oil, or other operating fluids after delivery.

Carefully opening packaging for visual inspection is permitted. Please retain protective packaging, accessories, manuals, and identifying labels.

Review the stated dimensions, capacity, voltage, power requirements, and intended use before ordering. If you need advice, contact us before purchase. These checks do not excuse an inaccurate description or unsuitable recommendation provided by us.

These conditions govern the additional 30-day offer. They do not override a statutory right that permits inspection, use, or return in different circumstances.

5. Faulty, Damaged, Incorrect, or Misdescribed Items

Please inspect your delivery and contact us as soon as reasonably possible if:

• An item is damaged or defective.
• You receive the wrong product, size, model, or quantity.
• Parts or accessories are missing.
• The product differs materially from its description.
• A product appears unsafe or otherwise fails to meet applicable legal requirements.

Prompt notification helps us investigate and preserve delivery evidence. However, failure to report a problem immediately, or within 30 days, does not automatically remove a valid statutory or warranty claim.

Where appropriate, we may arrange an inspection or request reasonable information about the issue. We will provide the refund, replacement, repair, or other remedy required by applicable law, including any right you have to choose a remedy.

We will not require you to accept store credit instead of a refund to which you are legally entitled. We will also handle claims for materially misdescribed goods in accordance with applicable refund requirements.

For valid claims involving a defect, delivery damage, an incorrect item, or our fulfilment error, we cover the reasonable necessary costs of the return and remedy.

Please retain available packaging and accessories, but missing original packaging will not by itself invalidate a legitimate claim concerning faulty or misdescribed goods.

If an item may be unsafe, stop using it and contact us. Do not attempt repairs or send potentially hazardous goods through an ordinary delivery service without appropriate instructions.

6. Machinery Assessment and Warranties

The 30-day voluntary return period is separate from any statutory or express warranty.

Applicable warranty terms will be provided with the product or purchase information. Manufacturer warranty arrangements do not replace obligations we have as the seller. Where Guyana’s statutory default applies in the absence of an explicit warranty, it provides a six-month warranty on parts and labour, subject to the applicable legal conditions.

Machinery faults may require technical assessment. We will explain the assessment process and comply with applicable repair, replacement, and refund deadlines. Where legally required during a repair, we will provide an appropriate temporary substitute.

Damage directly caused by misuse, neglect, unsuitable installation, incorrect power supply, unauthorized modification, or failure to follow adequate operating instructions may fall outside the relevant warranty. We will assess the cause rather than treating every sign of use or third-party involvement as an automatic exclusion.

Ordinary use needed to discover a fault does not, by itself, invalidate a claim. Normal wear, consumable depletion, and accidental damage are assessed separately from manufacturing defects and other covered failures.

Any chargeable work outside an applicable remedy or warranty will be explained and agreed with you before it is undertaken.

7. Cosmetic Reactions and Product Safety

Please read ingredient information, warnings, and directions before using cosmetics.

An individual sensitivity or reaction does not necessarily establish that a product is defective. Nevertheless, we take these reports seriously and will assess the circumstances, including the product’s condition, description, labelling, and applicable consumer rights.

If you experience a reaction, stop using the product and seek medical advice where appropriate. Retain the product and packaging if it is safe to do so, and contact us with the product name and batch information where available.

This policy does not exclude responsibility for unsafe products, inadequate warnings, misdescription, or other matters for which we are legally responsible.

8. Return Shipping and Free Delivery

Our free delivery offer to Guyana applies to delivery of purchases. It does not automatically include transport for a voluntary change-of-mind return.

For an eligible change-of-mind return, you are responsible for getting the item to the designated Georgetown return location, unless we agree otherwise or applicable law requires us to cover the cost.

If we offer to arrange transport at your expense, we will provide the cost for your agreement before booking it. We will not make an undisclosed return-transport deduction from your refund.

For valid returns arising from faulty, damaged, incorrect, or materially misdescribed goods, we arrange an appropriate return method or reimburse reasonable necessary return costs as required. Contact us before incurring substantial transport expenses so we can coordinate a suitable option; this does not remove rights to reimbursement provided by law.

Where a statutory withdrawal right requires seller-paid return transport, we honour that requirement.

We do not retrospectively charge you for the original free delivery merely because you return an item.

Please package returns securely. If using your own courier, retain tracking or other proof of dispatch. Responsibility for loss or damage in transit will be assessed according to the return arrangements and applicable law; we do not apply a blanket disclaimer to all return shipments.

9. Refunds

We will confirm receipt of your return and assess it without unnecessary delay. If there is an issue affecting eligibility, we will explain the reason and give you a reasonable opportunity to respond.

For an eligible voluntary return, we will initiate the refund within seven calendar days after receiving the returned item, or after confirming that no physical return is needed.

Statutory refunds will be made within the legally required period, including immediately where the applicable remedy requires it. Our internal assessment or administrative process will not be used to extend a mandatory deadline.

Refunds are normally issued to the original payment method through Stripe or PayPal, as applicable. If that method cannot receive the refund, we will agree on a suitable alternative after verifying the payment details.

The refund reflects the amount actually paid for the returned item, including applicable refundable taxes. Discounts are allocated according to the original transaction. We do not deduct a restocking fee or our payment-processing fees from an otherwise eligible refund.

If a voluntary return does not meet the stated conditions, we may decline that voluntary return or offer a reasonable partial refund where lawful. We will explain any proposed adjustment and obtain your agreement before applying it. We will not apply an arbitrary deduction or reduce a statutory refund contrary to law.

Your bank or payment provider may take additional time to display a refund after we initiate it. If a refund has not appeared, contact us so we can check its status and provide any available transaction reference.

Where currency conversion is involved, your bank or payment provider’s exchange rate may affect the amount displayed in your account. This does not reduce any reimbursement obligation imposed on us by law.

10. Exchanges

Eligible clothing may be exchanged for another available size or colour under the same 30-day conditions.

Other eligible products may be exchanged subject to stock availability. We will explain any price difference and applicable arrangements before completing the exchange.

If the requested replacement is unavailable, you may choose another agreed item or receive a refund where the return qualifies. We will not require you to accept an alternative product.

Where an exchange is needed because we supplied an incorrect or defective item, we cover the necessary delivery costs.

11. Sale Items and Gifts

Discounted and sale items are covered by this policy. A reduced price does not, by itself, remove return or warranty rights.

Where a specific imperfection was clearly disclosed before purchase, that disclosed feature alone will not normally establish that the item was misdescribed. This does not remove rights concerning unrelated faults, safety, or our voluntary return offer where its conditions are met.

Gift recipients may contact us with sufficient information to identify the purchase. Refunds ordinarily go to the original purchaser’s payment method. An exchange may be arranged where eligible and available.

12. Cancellations and Undelivered Orders

If you wish to cancel an order, contact returns@brazilianproducts.com as soon as possible.

If the order has not been dispatched, we will cancel it and refund the payment. If it has already been dispatched, we will explain the applicable cancellation or return arrangements.

If we cannot fulfil an order, we will notify you and refund the unfulfilled portion. We will not substitute a materially different product without your agreement.

If your order has not arrived within the agreed delivery timeframe, contact us so we can investigate and arrange the remedy required by the circumstances and applicable law. We will not require you to pursue a carrier claim as a substitute for our obligations to you.

Where Brazil’s statutory right of withdrawal applies, we honour the applicable seven-day period and associated reimbursement requirements. Our voluntary return conditions do not restrict that right.

13. Fair Assessment and Disputes

We may verify proof of purchase, product identifiers, condition, and return contents to prevent mistakes and fraudulent claims. We will explain any material concern and consider the information you provide.

If you disagree with a decision, email returns@brazilianproducts.com and ask for a review. Please include your order details and explain the issue.

You are not required to give up a valid complaint, payment dispute, or legal right to obtain a remedy under this policy. Nothing here prevents you from contacting a payment provider, the relevant consumer protection authority, or a court with jurisdiction.

Where a payment dispute is already open, we may coordinate the refund through the payment provider to avoid duplicate reimbursement, without reducing your entitlement.

14. Policy Updates and Contact Details

We may update this policy as our product range or services develop. Updates will not retrospectively reduce the return terms offered when you placed your order or any mandatory rights.

Any additional conditions relevant to a future product category will be clearly disclosed before purchase and will remain subject to applicable law.

For returns, refunds, cancellations, or exchanges, contact:

Brazilian Products
Owner: Patrick Carpen

Email: returns@brazilianproducts.com

Website: https://www.brazilianproducts.com

Return location: A designated location in Georgetown, Guyana. Contact us for the address and receiving arrangements before sending or delivering an item.