Last updated: 11 October 2026
Welcome to Brazilian Products. These Terms and Conditions explain the rules for using www.brazilianproducts.com and purchasing products from our store.
Please read these Terms before placing an order. They apply together with the product information and any specific purchase conditions presented before checkout, our Refund and Returns Policy, and applicable law. Our Privacy Policy explains how we handle personal information.
Nothing in these Terms excludes or restricts consumer rights or other obligations that cannot lawfully be excluded or restricted.
1. About Brazilian Products
BrazilianProducts.com is owned and operated by Patrick Carpen, an individual based in Brazil.
Owner: Patrick Carpen
CPF: 703.614.572-27
Business address: 459 Avenida Mato Grosso, Belvedere, Campo Verde, Mato Grosso, Brazil, CEP: 78841-028
Website: https://www.brazilianproducts.com
Orders: orders@brazilianproducts.com
Cancellations, and returns: returns@brazilianproducts.com
Privacy enquiries: privacy@brazilianproducts.com
In these Terms, “we,” “us,” and “our” refer to Patrick Carpen operating BrazilianProducts.com. “You” and “your” refer to the person using the website or purchasing from us.
Our store currently accepts orders for delivery to Guyana only. Our product range includes cosmetics, clothing, and machinery, and may expand over time.
2. Eligibility and Accurate Information
To place an order, you must be at least 18 years old and legally capable of entering into the transaction. If purchasing on behalf of a business or another person, you must have authority to do so.
You must provide accurate and complete information needed to process your order, including your name, contact details, delivery address, and payment information.
Please check your order carefully before submitting it and contact us promptly if you discover an error. We will assist with corrections where reasonably possible.
You may use only payment methods that you are authorized to use.
3. Customer Accounts
Where account registration is available, you are responsible for keeping your login details confidential and taking reasonable steps to prevent unauthorized access.
Please notify us promptly if you suspect that your account has been compromised. We will investigate and take appropriate action within our control.
We may restrict or suspend an account where reasonably necessary to investigate suspected fraud, unauthorized access, serious misuse, or a material breach of these Terms. Where appropriate, we will explain the restriction and provide an opportunity to resolve the issue.
Account suspension does not remove your rights concerning an existing purchase, refund, warranty, or personal information.
4. Product Information
We aim to provide accurate descriptions, prices, photographs, specifications, and availability information.
Product images illustrate the item offered. Screen settings, lighting, and photography may cause minor differences in the appearance of colours. This does not excuse a material difference between the product supplied and its description.
Please review the product’s stated size, dimensions, materials, ingredients, capacity, compatibility, and other relevant specifications before purchasing.
Where a product comes in different sizes, colours, models, or configurations, the option selected in your order determines the item to be supplied.
If a particular purpose or compatibility requirement is important to your purchase, contact us before ordering. Any specific assurance we give you forms part of the information on which the purchase is made.
We will not substitute a materially different product without your agreement.
5. Prices, Currency, and Charges
Prices are displayed in the currency identified on the website and at checkout. The currency and total shown when you complete payment determine the transaction amount.
Applicable taxes and any other charges payable to us will be disclosed before you place your order. If a currency-conversion estimate is displayed, the actual amount charged by your bank or payment provider may depend on its exchange rate and fees.
Your payment provider may impose its own conversion or international-transaction charges. Such charges are determined by that provider, subject to applicable law.
Where customs duties, import taxes, or clearance charges are payable by you separately, that responsibility and the amount or available basis for calculating it must be disclosed before purchase. These Terms do not make you responsible for undisclosed additional charges.
We may change prices for future purchases. A later price change does not alter the agreed price of an existing order.
If we discover a significant pricing or description error affecting your order, we will contact you promptly and explain the available options. We will not increase the amount charged or supply an alternative without your agreement. Any correction or cancellation will respect binding offers and mandatory consumer rights.
6. Placing and Accepting Orders
Before submitting an order, you should have the opportunity to review the products selected, delivery information, and total price.
An automated message acknowledging receipt of an order or confirming that payment is pending may not, by itself, confirm acceptance. We accept an order when we confirm that it has been accepted for fulfilment or dispatch the goods, whichever occurs first. This process does not override any earlier binding obligation imposed by applicable law.
Orders are subject to legitimate payment, stock, delivery, and security checks.
Where legally permitted, we may decline an order before acceptance because payment cannot be authorized, the requested goods are unavailable, the delivery address is outside our service area, or there are reasonable grounds to suspect fraud or unlawful activity.
If a problem arises after an order has become binding, we will contact you and provide the options and remedies required by law. We do not reserve an unrestricted right to cancel accepted orders.
If we cannot fulfil an order and cancellation is the appropriate remedy, we will refund payments for the unfulfilled portion promptly and within any applicable legal deadline.
7. Payments
We accept the payment methods displayed at checkout, including credit-card payments through Stripe and payments through PayPal.
Payment may be subject to authorization, security verification, and the selected provider’s terms. We may request reasonable additional information where necessary to verify a transaction.
Please do not send complete card numbers, card security codes, account passwords, or other confidential payment credentials by email.
We remain responsible for our obligations as the seller. Use of a payment provider does not require you to pursue that provider instead of us for a product or fulfilment problem.
Refunds are handled in accordance with our Refund and Returns Policy and applicable law.
8. Delivery to Guyana and Free Shipping
We currently deliver purchases to Guyana only.
Shipping of purchases to Guyana is free. Our free-shipping-for-life commitment concerns delivery of purchases to Guyana. It does not automatically include transport for voluntary change-of-mind returns, installation, commissioning, or other services distinct from delivery.
Any separately requested service and its cost must be clearly explained and agreed before it is provided. We will not add a delivery charge to an order represented as qualifying for free shipping.
The delivery timeframe and relevant arrangements will be communicated through the product information, checkout, or order correspondence. Any essential delivery requirements for heavy or bulky machinery must be disclosed before purchase.
Please provide an accurate delivery address and reasonable access for the agreed delivery method. If information is incorrect or delivery cannot be completed, we will contact you to arrange a solution. Any additional service or cost arising from a requested change must be explained and agreed, subject to applicable law.
Delays can occur because of transport disruption, customs processing, weather, or other events. We will communicate material delays and provide the cancellation, refund, or other remedy required by the circumstances and applicable law.
We remain responsible for delivery as required by law. Handing a parcel to our carrier does not, by itself, transfer all responsibility for loss or damage to you.
Please inspect deliveries when reasonably possible and report problems promptly. Signing for a parcel or failing to identify a hidden fault immediately does not waive your rights.
9. Cancellations, Returns, and Exchanges
Our Refund and Returns Policy forms part of these Terms and explains the applicable process and conditions.
We offer a 30-day voluntary return period from delivery for eligible items. Notify us within that period. After we provide return instructions, you have 14 calendar days to hand over or dispatch the item, unless we agree otherwise.
We provide a designated return location in Georgetown, Guyana. Contact returns@brazilianproducts.com for the address and receiving arrangements before sending an item.
The voluntary offer has conditions appropriate to the product, including hygiene requirements for cosmetics, fitting and condition requirements for clothing, and restrictions on the use or installation of machinery.
These voluntary conditions do not override statutory withdrawal, defect, misdescription, or warranty rights. Such rights may continue beyond 30 days.
For eligible change-of-mind returns, you normally bear the cost of returning the item to the designated Georgetown location, unless we agree otherwise or applicable law requires us to pay.
For valid claims involving faulty goods, delivery damage, incorrect products, or our fulfilment errors, we cover the reasonable necessary costs of the applicable remedy.
We do not retrospectively charge the original free delivery cost merely because an item is returned.
Discounted goods are not automatically excluded from returns or legal remedies. Please consult the full Refund and Returns Policy for refund timing, exchanges, and product-specific conditions.
10. Product Use and Safety
Please use products according to their descriptions, intended purposes, safety information, and adequate instructions supplied with them.
Cosmetics
Read ingredient information, warnings, and directions before use. Follow any product-specific testing or usage instructions.
If you experience an adverse reaction, stop using the product and seek appropriate medical advice. Contact us if you believe the product is defective, unsafe, incorrectly labelled, or otherwise unsuitable because of a matter for which we are responsible.
An individual reaction does not automatically establish a defect, but it also does not remove any applicable claim.
Clothing
Review the size information and care instructions provided. Follow appropriate washing, drying, and storage directions.
The condition requirements for voluntary returns are explained in our Refund and Returns Policy.
Machinery
Review the stated voltage, power requirements, dimensions, operating capacity, installation requirements, and intended use before ordering or operating machinery.
Where the product or applicable rules require qualified installation or operation, use a suitably qualified person. Do not disable safety features or operate machinery contrary to adequate safety instructions.
Installation, commissioning, training, and maintenance are included only where expressly stated in the product offer or separately agreed.
These responsibilities do not excuse defective products, inaccurate descriptions, inadequate warnings, or unsuitable advice provided by us.
11. Warranties and Faulty Goods
Products remain subject to applicable statutory protections and any express warranty supplied with the purchase.
A manufacturer’s warranty supplements, and does not automatically replace, obligations we have as the seller. We will not require you to deal exclusively with a manufacturer where the law entitles you to a remedy from us.
The voluntary 30-day return period is not a general deadline for reporting faults or making warranty claims.
If a product fails, contact returns@brazilianproducts.com with your order details and a description of the problem. We may arrange a reasonable inspection or technical assessment.
We will provide the repair, replacement, refund, or other remedy required by applicable law and the relevant warranty, including compliance with applicable deadlines.
Damage caused by misuse, neglect, or other circumstances outside a valid warranty may be assessed separately. We will consider the cause of the problem rather than treating all use, modification, or third-party involvement as an automatic exclusion.
12. Promotions and Discounts
Promotions apply according to the conditions clearly stated when offered, including any dates, eligibility rules, or product restrictions.
Unless a promotion expressly allows it, multiple discount codes cannot be combined in a single order.
We may take reasonable steps to investigate fraudulent use of promotional codes or technical manipulation. We will not remove an honestly obtained discount from an accepted order merely because we later change a promotion.
Changes to future promotions do not retrospectively reduce commitments already made to you, including applicable delivery commitments.
13. Reviews and Other Submissions
If you submit a review, comment, photograph, or other material, it must reflect your genuine experience or be material you are entitled to share.
Submissions must not contain unlawful threats, harassment, fraudulent claims, confidential information belonging to others, or material that infringes another person’s rights.
You retain ownership of your original submissions. By submitting material for public display, you give us a non-exclusive, royalty-free permission to host, display, reproduce, and make technical formatting changes to it for the website’s review or submission feature.
This permission does not authorize us to change the meaning of your review or imply an endorsement you did not give. Use of your submission in separate advertising requires any additional permission required by law.
We may moderate spam, unlawful content, irrelevant submissions, and personal information that should not be public. We do not remove a genuine review merely because it is critical.
Personal information in submissions is handled under our Privacy Policy.
14. Website Content and Acceptable Use
Website text, photographs, graphics, logos, and other content belong to us or the relevant owners or licensors.
You may browse the website, share ordinary links, and save information reasonably needed to consider or document a purchase. Other reproduction or commercial exploitation requires permission unless permitted by law.
Third-party trademarks remain the property of their respective owners. Displaying or selling a branded product does not, by itself, imply an affiliation or endorsement beyond any relationship expressly stated.
You must not:
- Use the website for fraud, impersonation, or unlawful transactions.
- Attempt unauthorized access to accounts, systems, or personal information.
- Introduce malicious software or deliberately disrupt the website.
- Manipulate checkout, prices, payment processes, or promotions.
- Infringe intellectual property or other legal rights.
We may take proportionate steps to protect the website and its users, without removing lawful remedies relating to existing purchases.
15. Privacy and Communications
Our Privacy Policy explains how we collect and use information, work with service providers, and respond to privacy requests.
Accepting these Terms does not automatically subscribe you to marketing or constitute consent to optional tracking.
We may send communications necessary to process and service your order, including payment, delivery, cancellation, and refund information.
Newsletters, promotions, and eligible cart reminders are governed by your communication choices and our Privacy Policy.
For privacy enquiries, contact privacy@brazilianproducts.com.
16. Website Availability and External Services
We aim to keep the website available and accurate, but maintenance, technical faults, and external service interruptions may affect access.
A website interruption does not cancel an existing order or remove our obligations to provide goods, refunds, or other remedies.
Links to external websites are provided for information or convenience. Those services have their own terms and privacy notices. This does not exclude responsibility for representations we make or obligations we retain when using third-party providers.
17. Responsibility and Liability
We are responsible for fulfilling our contractual and legal obligations, including applicable obligations concerning product quality, descriptions, safety, delivery, and remedies.
To the extent permitted by applicable law, we are not responsible for loss caused solely by your misuse of a product, deliberate misconduct, or failure to follow adequate instructions, where no act or omission for which we are responsible contributed to that loss.
We do not accept contractual responsibility for losses that are too remote to be recoverable under applicable law. This does not exclude compensation that the law requires.
Nothing in these Terms excludes or limits liability for fraud, deliberate wrongdoing, injury, defective products, or any other matter to the extent that exclusion or limitation is prohibited.
We do not require you to waive statutory warranties, accept goods entirely at your own risk, or indemnify us against our own unlawful conduct.
18. Events Beyond Reasonable Control
An event beyond our reasonable control may affect performance, including severe weather, transport closures, government restrictions, or significant infrastructure failure.
If this happens, we will take reasonable steps to reduce the effects, communicate material changes, and explain the available options.
Such an event does not automatically allow us to keep payment for goods we do not supply or remove cancellation, refund, or other rights provided by law.
19. Applicable Law and Disputes
These Terms are governed by Brazilian law, subject to any mandatory laws and consumer protections applicable to the transaction, including those of Guyana where applicable.
This choice of law does not deprive you of protections that cannot lawfully be excluded or determine that only Brazilian courts may hear a dispute.
If a problem arises, contact returns@brazilianproducts.com so we can investigate and work towards a resolution. Requesting our assistance is not a condition for exercising rights through a payment provider, consumer protection authority, or competent court.
Nothing in these Terms requires compulsory arbitration, prevents a lawful complaint, or restricts access to a court that has jurisdiction.
20. Changes and Interpretation
We may update these Terms for future website use and purchases. The version and purchase conditions applicable when you placed an order continue to govern that order, except where a change is required by law or you expressly agree to it.
We will not retrospectively reduce your agreed return rights, warranties, delivery commitments, or other purchase benefits through a website update.
If a provision is found unlawful or unenforceable, it will not be applied to the extent prohibited. The remaining provisions continue to apply where they can lawfully operate.
A delay in exercising a contractual right does not automatically waive that right.
Where these Terms, a product offer, or another applicable policy appear inconsistent, mandatory law takes priority. We will not interpret general wording to remove a specific benefit clearly offered with your purchase.
21. Contact Us
Brazilian Products
Owner: Patrick Carpen
CPF: 703.614.572-27
Business address: 459 Avenida Mato Grosso, Belvedere, Campo Verde, Mato Grosso, Brazil
, CEP: 78841-028
Orders: orders@brazilianproducts.com
Cancellations and returns: returns@brazilianproducts.com
Other purchase enquiries: sales@brazilianproducts.com
Privacy enquiries: privacy@brazilianproducts.com
Website: https://www.brazilianproducts.com
For physical returns, contact us for the designated Georgetown, Guyana, return location and receiving arrangements. Please do not send goods to our Brazilian business address without prior arrangements.